1. Shipping Availability

Shipping availability depends on the products ordered and the delivery destination. Available shipping methods and applicable delivery options will be displayed during checkout.

Certain products, locations, or order types may have specific shipping requirements or restrictions.

2. Order Processing

Orders are processed after payment has been successfully received and the order information has been confirmed.

Processing times may vary depending on product availability, order volume, holidays, weekends, or other circumstances affecting fulfillment.

If additional information is required to complete an order, our team may contact you using the contact information provided during checkout.

3. Delivery Times

Estimated delivery times are provided for guidance and may vary depending on the shipping method selected, destination, carrier performance, weather conditions, holidays, and other circumstances beyond our control.

Delivery estimates begin once the order has been processed and handed over to the applicable delivery carrier.

An estimated delivery date is not a guarantee of delivery.

4. Shipping Costs

Applicable shipping charges are calculated and displayed during checkout based on the available shipping method, destination, order details, and other applicable factors.

Customers are responsible for any shipping charges shown at checkout unless a promotional offer or other applicable policy states otherwise.

5. Order Tracking

When tracking information is available for your order, it may be provided through your order confirmation, shipping notification, customer account, or other applicable communication.

You can also use the Track Order page on our website to check the status of an eligible order.

Tracking information may require some time to become active after an order has been handed to the carrier.

6. Delayed or Late Deliveries

Although we work to process and ship orders promptly, delivery delays may occur because of carrier disruptions, weather, holidays, high shipping volumes, address issues, or other events outside our reasonable control.

If your order appears to be delayed, please review the latest tracking information or contact us for assistance.

7. Lost or Missing Packages

If your tracking information indicates that an order has been delivered but you cannot locate the package, please first check the delivery address, surrounding delivery area, and any available delivery notifications.

If the package remains missing, please contact us so that we can help review the order and available tracking information.

Depending on the circumstances, resolution may require communication with the shipping carrier.

8. Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing accurate and complete shipping information when placing an order.

If an incorrect or incomplete address causes a delivery problem, additional shipping charges, delays, returned packages, or other costs may apply.

Please contact us as soon as possible if you notice an error in your shipping information after placing an order.

9. Damaged Packages

If your package arrives visibly damaged, please inspect the contents as soon as possible and contact Jamilah Shop if the products inside appear damaged or affected.

Photos of the package, shipping label, packaging materials, and affected products may be requested to help us review the situation.

10. Multiple Items in an Order

Depending on product availability and fulfillment requirements, items from the same order may be shipped together or separately.

If an order is shipped in multiple packages, tracking information may be provided separately for each shipment where applicable.

11. In-Store Pickup

Where available, customers may have the option to collect eligible orders directly from the Jamilah Shop location.

Pickup instructions, availability, and applicable conditions will be provided with the order or communicated by our team.

Orders selected for pickup should only be collected according to the instructions provided by Jamilah Shop.

12. Carrier Delays & Circumstances Beyond Our Control

Jamilah Shop is not responsible for delivery delays caused by circumstances outside our reasonable control, including severe weather, natural events, transportation disruptions, carrier interruptions, holidays, high shipping volumes, or other unforeseen events.

We will make reasonable efforts to assist customers when shipping issues occur.

13. Refused or Returned Packages

If a package is refused, returned to sender, or cannot be delivered because of an incorrect address or other customer- related issue, additional shipping charges or other applicable costs may apply.

Please contact Jamilah Shop if you believe a package has been returned so that our team can review the order and determine the next available step.

14. Delivery Confirmation

Delivery confirmation may be based on information provided by the applicable shipping carrier.

Once a carrier records a package as delivered to the address provided with the order, customers should promptly review the delivery location and contact the carrier or Jamilah Shop if the package cannot be located.