Refund and Returns Policy
Refund & Returns Policy
We want you to feel confident when shopping with Jamilah Shop. Please review our refund and returns policy below before placing an order. This policy explains how returns, exchanges, damaged items, and refunds are handled.
1. Return Eligibility
Returns may be accepted within [INSERT RETURN PERIOD] days of delivery, provided that the item meets the conditions described in this policy.
To be eligible for a return, items must be unused, unworn, unaltered, and returned in their original condition and packaging, where applicable.
2. Hair, Wigs & Beauty Products
Due to the nature of hair and beauty products, certain items may not be eligible for return once they have been opened, worn, altered, installed, washed, brushed, cut, colored, or otherwise handled after delivery.
Please inspect your order carefully before opening, installing, washing, cutting, coloring, or otherwise altering any hair, wig, or beauty product if you believe it may need to be returned.
3. Non-Returnable Items
The following items may be non-returnable:
- Used, worn, installed, washed, or altered hair.
- Wigs or hairpieces that have been worn, installed, altered, cut, colored, or otherwise modified.
- Products with removed tags, packaging, protective materials, seals, or hygiene protections.
- Opened personal-care or beauty products, where applicable.
- Gift cards, if applicable.
- Items clearly marked as final sale or non-returnable at the time of purchase.
4. Damaged, Defective or Incorrect Items
If you receive an item that is damaged, defective, incomplete, or different from what you ordered, please contact us as soon as possible at (346) 763-5085 .
Please include your order number and clear photos of the item and packaging so that our team can review the issue and determine the appropriate resolution.
5. Exchanges
Exchanges are subject to product availability and the condition of the item. If an exchange is approved, the item must meet the return requirements described in this policy.
Certain products may not be eligible for exchange because of hygiene considerations, product condition, availability, or other applicable restrictions.
6. Refunds
Once your returned item has been received and inspected, we will notify you whether the return has been approved or declined.
If approved, the refund will be issued to the original payment method, subject to the processing time of your payment provider.
Original shipping charges may be [REFUNDABLE / NON-REFUNDABLE — CONFIRM] depending on the reason for the return and the applicable terms.
7. Return Shipping
Customers are responsible for return shipping costs unless the return is the result of an incorrect, damaged, or defective item confirmed by Jamilah Shop.
We recommend using a trackable shipping service when returning an item. Jamilah Shop is not responsible for returns that are lost, delayed, or damaged while being shipped back to us.
8. How to Request a Return
To request a return or exchange, please contact us before sending any item back.
Provide your name, order number, and a brief explanation of the return or exchange request.
Our team will review your request and provide return instructions when applicable.
Return the approved item according to the instructions provided by our team.
Once the item has been inspected, we will process the approved refund or exchange.
9. Order Changes & Cancellations
If you need to change or cancel an order, please contact us as soon as possible at (346) 763-5085 .
Orders that have already been processed, shipped, or fulfilled may not be eligible for cancellation or modification.
10. In-Store Purchases
Returns or exchanges for purchases made directly in store may be subject to different conditions than online orders. Please ask about the applicable return or exchange policy at the time of purchase.
11. Contact Jamilah Shop
If you have any questions about returns, exchanges, damaged products, or refunds, our team is here to help.
Houston, TX 77014